Cancellation Policy
When booking your appointment we are reserving that time especially for you. Should you need to cancel or reschedule your appointment, 24 hour notice is required. This gives us an opportunity to offer your spot to client(s) on the waitlist.
No-Call/No-shows* will be charged a fee equaling 100% of the cost of your scheduled treatment(s), as will Habitual Late Cancellations**. Any fees incurred as a result of this policy must be paid in full before a new appointment can be booked.
Please know, we respect and value your time as well as our own.
We don't enjoy enforcing a cancellation policy, but in order
to continue offering affordable pricing to all our clientele, we must.
Thank you for your understanding and support.
* No-Call/No-Show is defined as a client who does not show up for their scheduled appointment and does not contact SugarCookie prior to the start of their appointment time to cancel or reschedule. We will allow 15 minutes for late arrival, after that point you will be marked a no show and charged accordingly.
** Habitual Late Cancellation is defined as a client who cancels or reschedules their appointment with less than 24 hours notice given to SugarCookie 3 or more times. within a 12 month time frame.
No-Call/No-shows* will be charged a fee equaling 100% of the cost of your scheduled treatment(s), as will Habitual Late Cancellations**. Any fees incurred as a result of this policy must be paid in full before a new appointment can be booked.
Please know, we respect and value your time as well as our own.
We don't enjoy enforcing a cancellation policy, but in order
to continue offering affordable pricing to all our clientele, we must.
Thank you for your understanding and support.
* No-Call/No-Show is defined as a client who does not show up for their scheduled appointment and does not contact SugarCookie prior to the start of their appointment time to cancel or reschedule. We will allow 15 minutes for late arrival, after that point you will be marked a no show and charged accordingly.
** Habitual Late Cancellation is defined as a client who cancels or reschedules their appointment with less than 24 hours notice given to SugarCookie 3 or more times. within a 12 month time frame.